Shipping Policy
Shipping & Delivery Policy for Carbon XIV
Order Processing Time:
• Orders are typically processed within 12 hours. To cancel an order, please contact us promptly at info@itscarbonxiv.com or call +1 242 801 1058. If the order has already been processed or shipped, cancellation may not be possible.
Shipping Methods and Delivery Times:
• Economy Shipping: Delivery within 4-8 business days.
• Standard Shipping: Delivery within 2-5 business days.
• Priority Shipping: Delivery within 2-3 business days.
• Express Delivery: Production and delivery within 2-3 business days for select products.
Please note that delivery times are estimates and may vary based on location and unforeseen circumstances.
Shipping Rates:
• Shipping costs are calculated based on the selected shipping method and destination. Detailed rates can be found on our website.
Address Accuracy:
• Ensure that your shipping address is correct. Carbon XIV is not responsible for orders undeliverable due to incorrect or incomplete addresses. If a package is returned to us, we can offer a refund minus shipping costs or reship the item upon request.
International Shipping:
• International shipping options are available. Delivery times and rates vary by destination. Customers are responsible for any customs fees or import duties.
Order Tracking:
• Once your order is shipped, a tracking number will be provided via email. You can monitor your shipment’s progress through our website or the carrier’s platform.
Exchanges & Returns:
• Return Policy: If you’re not satisfied with your purchase, you can return the product within 30 days of receipt. To initiate a return, please contact us at info@itscarbonxiv.com for instructions.
• Non-Returnable Items: Due to hygiene reasons, certain items like underwear cannot be returned or exchanged.
• Refunds and Exchanges: Upon receiving and inspecting the returned item, we offer the following options:
• Exchange: Swap for a different size or color of the same product.
• Refund: Receive a refund for the purchase price, excluding shipping costs. Refunds are processed to the original payment method and may take up to two weeks.
• Store Credit: Opt for a voucher applicable to future purchases.
Defective or Incorrect Items:
• If you receive a defective or incorrect item, please contact us at info@itscarbonxiv.com with your order number, a description of the issue, and a photo or video of the product. We will arrange for a replacement or refund as appropriate.
Restocking Fee:
• A 15% restocking fee may apply to certain returns to cover inspection, storage, and processing costs. This fee does not apply to exchanges or returns due to manufacturing defects.
Return Shipping:
• Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
Late or Missing Refunds:
• If you haven’t received a refund after the processing period, please check with your bank or credit card company. If the issue persists, contact us at info@itscarbonxiv.com.
Additional Information:
• For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance for returns.
• Exchanges may take 2 to 7 weeks, depending on your location.
By placing an order with Carbon XIV, you agree to this Shipping & Delivery Policy.
For any questions or concerns, please contact us at info@itscarbonxiv.com or call +1 242 801 1058.