Privacy Policy
Carbon XIV Privacy Policy
Last Updated: 09.02.25
This Privacy Policy outlines how Carbon XIV collects, uses, and shares personal
information when you interact with our services or make purchases at itscarbonxiv.com.
By using these services, you agree to the terms described in this policy. If you do not agree, we recommend discontinuing your use.
1. Updates to This Policy
This policy may be updated periodically to reflect changes in our business practices, legal requirements, or operational needs. Any modifications will be posted here, and the most recent update date will be clearly indicated.
2. Information Collected
A. Information Provided Directly
• Contact Details: Name, email address, phone number, and shipping/billing
addresses.
• Order Information: Purchase history, transaction details, and payment
confirmations.
• Account Data: Username, password, and security preferences.
• Browsing Behavior: Products viewed, items added to the cart, or saved for later.
• Customer Support: Communications regarding inquiries, returns, or service
assistance.
B. Information Collected Automatically
We automatically gather certain data through cookies and tracking tools, including:
• Device type, browser details, and network connection information.
• Site activity, such as pages visited, clicks, and time spent on different sections.
C. Information from Third-Party Sources
We may receive data from service providers like Shopify, payment processors, and
marketing platforms that comply with this Privacy Policy.
3. How Information Is Used
Collected data is used for the following purposes:
1. Processing Orders: Managing payments, order fulfillment, and account-related
actions.
2. Marketing & Promotions: Sending personalized recommendations, exclusive
offers, and updates.
3. Security & Fraud Prevention: Detecting and preventing unauthorized activity.
4. Customer Support & Service Improvement: Enhancing the overall shopping
experience.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve functionality, analyze user behavior,
and support marketing efforts.
• Managing Preferences: Users can modify cookie settings through their browser;
however, disabling them may affect site performance. For more details, please refer
to Shopify’s Cookies Policy.
5. Sharing of Information
Personal data is shared only when necessary, including:
• Service Providers: Payment processing, shipping, analytics, and order
management partners.
• Business Partners: Technology and marketing collaborations, including Shopify
integrations.
• Legal Compliance: When required by law or necessary to protect our business
interests and customers.
6. Publicly Shared Content
Any reviews, comments, or content posted publicly on itscarbonxiv.com may be visible to
others. Users are responsible for the information they share in public spaces.
7. Protection of Minors
Carbon XIV does not knowingly collect personal data from individuals under the age of 18.
If we discover that such information has been collected, it will be deleted upon request.
8. User Rights
Depending on applicable laws, users may have the right to:
• Access: Request details about stored personal information.
• Correction: Update or correct inaccuracies in their data.
• Deletion: Request the removal of personal data.
• Data Portability: Receive a structured copy of stored information.
• Opt-Out: Restrict or decline data processing, including promotional
communications.
Requests regarding personal data can be submitted to info@itscarbonxiv.com. Verification
may be required.
9. International Data Transfers
Personal data may be stored and processed outside the user's home country, including in
the United States. Standard Contractual Clauses (SCCs) ensure compliance with global
data protection regulations.
10. Data Security & Retention
We implement strong security measures to safeguard personal information. However, no system is completely immune to risks. Data is retained only as long as necessary for legal, operational, or contractual obligations.
11. Questions & Complaints
For concerns or questions about our data protection practices, please contact
info@itscarbonxiv.com. If a dispute cannot be resolved directly, complaints may be filed
with the appropriate data protection authority.
12. Contact Information
• Email: info@itscarbonxiv.com
• Website: itscarbonxiv.com
• Business Address: 254 Chapman Road, Newark, DE 19702, United States
Carbon XIV Commitments
• 24/7 Support: Our dedicated support team is available around the clock to assist
with any questions or concerns.
• Secure Payments: All transactions are protected by advanced encryption and
secure payment gateways like Stripe and PayPal.
• Free Shipping Options:
o Standard Shipping: Free delivery within 7-14 days.
o Premium Shipping: Expedited delivery in 4-7 days for those who choose to
upgrade.
• Satisfaction Guaranteed: We offer a 30-day money-back guarantee to ensure